Help



Customer Support


General

Ordering

Payment

Redemption

Returns

For Partners

Customer Support
You can reach Get Deals customer support anytime by emailing support@getdeals.pk Leave us a note - we love hearing from you. For immediate assistance with a Get Deals order, you can reach us directly by calling (415) 279 4984.

General

1. How does Get Deals work?
Our discerning Get Deals curators seek out the most exciting and luxurious events, services and experiences available in your city, negotiate incredible deals exclusively for our members, then deliver them fresh to your inbox each week.

2. How long do Get Deals sales last? ?
Each offer is available for purchase for up to one week. Inventory is limited, so act fast! Sign in on the website or on your mobile phone when the sale goes live to ensure access to the best selection.

3. When is Get Deals coming to my city? ?
We would love your feedback on where we should launch next! Send your ideas to support@giltcity.com

4. I've made a purchase, and I am encountering unexpected issues. What do I do?
Please contact Get Deals Customer Support by emailing support@getdeals.pkor calling (415)279 4984.

Ordering
1. Are gratuity included in the purchase price?
If gratuities are included in the purchase price, this will be communicated in the offer description. If gratuity is not mentioned, that means it is not included in the offer.

2. What happens after I make a purchase?
You will receive a confirmation email within minutes of making your purchase.

3. Where can I find and keep track of my orders?
You can find a complete list of your orders in your Account section.

Payment
1. When do you charge my credit card?
Your credit card will be charged right away after of completing your purchase.

2. Can I use my Gilt credits for Get Deals purchases?
Yes. Any credits you have on your Gilt account can be redeemed on Get Deals, and vice versa.

Redemption
1. How do I redeem an offer?
You pay a small pay in advance price to buy this deal. Once the payment is processed, you will get an SMS and an email with the voucher code. Carry the voucher printout or show the voucher SMS when you visit the merchant you will pay the remaining part of the voucher price to the merchant when it is redeemed.

2. Do I have to use a voucher on a specific date? Can I change dates?
For most of our offers, you can schedule the date you use your voucher with the business partner after you have made a purchase. In certain cases - such as events - your voucher has to be used on a certain date. This will be communicated in the offer description. If you would like to change the date of your voucher, contact Get Deals Customer Support by emailing support@giltcity.com or calling (415) 279-4984, and we will help wherever possible.

3. I never received or lost my confirmation email. What do I do?
Don't worry - you can find a complete list of your orders in your Account section.

4. I never received or lost my voucher. What do I do?
Don't worry - you can access your vouchers anytime in your Account section. Just choose the order number for the voucher that you would like to use, and click the "View or Print Certificate" link.

5. I missed the expiration date for my voucher. What do I do?
All Get Deals vouchers are final sale and non-refundable, but you can reach out to the business partner directly to see if they are willing to extend your voucher. If they are unable to accommodate you, please contact Get Deals Customer Support by emailing support@getdeals.pk or calling (415) 279-4984, and we will help wherever possible.

6. What if the local business doesn't know what I am talking about?
We are working hard to ensure that this doesn't happen. If it does, please contact Get Deals Customer Support by emailing support@getdeals.pk or calling (415) 279-4984, and we will work to resolve your issue with the local partner as soon as possible. 7. What if I am unhappy with the experience I ordered on Get Deals?
We will work hard to ensure that this doesn't happen, and we always want your feedback. Please contact Get Deals Customer Support by emailing support@getdeals.pk or calling (415) 279-4984, and we will help wherever possible.

Returns
1. What is the Get Deals return policy?
Get Deals handles refunds on a case-by-case basis. You might not get a cash refund but weÕll give you full credit back to your account for the price of the deal you bought so you can use it again for another deal.

For Partners
1. My business is perfect for Get Deals. How do I get in touch? )
We'd love to hear from you! Please visit our Get Deals Merchant Partner page for more information about Get Deals for your Businesses.